Quick information
Why did we build this feature?
The banking space has many different journeys of opening an account as an individual consumer, but for businesses, this is a lot more challenging. At the time of this project, there was a gap in the market for doing customer due diligence for onboarding businesses, we saw this gap as an opportunity in the market to create a different stream of revenue.
The product's current flow allowed a bank to request profile details and then once that was fulfilled another email was sent out to request documents
Context
This was solved for a SaaS company that specialised, at the time, in KYC (know your customer) for both consumers and businesses.
User Flows
Once we got the insight, we moved on to user flows. The product managers came to me with a basic idea of how the flow should work.
Now, with a better idea of what the expectations were, I created a detailed user flow with the technical constraints and user in mind. I took these to the product manager and we made some changes, thereafter taking it to the engineers to find out if the flow is possible given the constraints. There were a few changes to the flow they suggested & we went back & forth.
LoFi Wireframes
I used the user flow as a base to come up with wireframes, along with the PM, we decided to create the ‘ultimate’ user journey for the entire flow knowing that it may not be possible in the timeline. I iterated on the wireframes until we were all satisfied.