Project summary
The organization faced a fragmented product experience: a newly designed client portal contrasted with dated internal systems, creating inconsistency across platforms. To address this, a unified design system was introduced to consolidate the look and feel, and I led the effort to establish cohesion across all products.
Context
This was done for a financial institution that had been around for 30 years at the time. They generally dealt with things on paper and were moving over to digital applications.